Due to the current COVID-19 pandemic, we have temporarily suspended all product returns and exchanges, as well as certain refunds and credits, to ensure the safety of our employees and customers. We will continue to monitor the situation and update our return policy as needed.
2. How do I place an order?
To place an order, simply browse our online store, select the products you wish to purchase, and add them to your cart. When you’re ready to checkout, follow the on-screen instructions to complete your order.
3. What payment methods do you accept?
We accept payments via VISA, Discover, Mastercard, and American Express. All transactions are processed in US Dollars. We do not accept payment by check or money order.
4. Can I change or cancel my order?
If you need to change or cancel your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once the order has been processed.
5. Do you ship internationally?
No, we do not ship outside the USA at this time.
6. How long will it take to receive my order?
Order processing can take 2 to 3 business days due to high demand. After processing, delivery via Ground Courier can take up to 6 business days, and via Express Courier can take up to 3 business days.
7. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier’s website.
8. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our Customer Service team immediately. We will arrange for a return and, upon inspection, issue a full refund or send a replacement at no additional cost to you.
9. What happens if there is a typographical error in pricing or product information?
In the event of a typographical error in pricing or product information, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. If your credit card has been charged and your order is canceled, we will issue a credit to your credit card account for the amount of the charge.
10. How can I contact Customer Service?
If you have any comments or questions, you can contact us via telephone at 424-600-6007 ext. 107 or reach out to us online through our contact form.
11. Are taxes applied to my order?
Taxes on non-food items may be charged based on the shipping address.
12. What if my order is delayed?
The on-time delivery guarantee does not apply to shipments delayed due to causes beyond our control, such as unavailability or refusal to accept delivery, customs delays, labor disputes, and natural disasters. For more information, please refer to the shipping limits and restrictions on the UPS website.
Thank you for choosing our store. We appreciate your business and strive to provide you with the best shopping experience possible. If you have any further questions, please don’t hesitate to contact us.
