At SamdayGrocery, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make the process easy and convenient for you. Please review the following guidelines for returns:
1. Eligibility
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
Returns must be initiated within 10 days of the delivery date.
Certain items, including perishable goods, personalized or customized items, intimate or sanitary goods, and hazardous materials, are exempt from being returned.
2. Return Process
To initiate a return, please follow these steps:
Contact our Customer Service team via phone, email, or live chat to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our Customer Service team will provide you with a return authorization and instructions for returning the item(s).
Pack the item(s) securely in the original packaging and include any accessories or documentation.
Ship the item(s) back to us using a trackable shipping method. We recommend obtaining a shipping receipt and insurance for your protection.
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
3. Refunds
If your return is approved, a refund will be processed to the original method of payment within 10 business days.
Shipping costs are non-refundable, and you will be responsible for any return shipping charges unless the return is due to our error or a defective product.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our Customer Service team to arrange for an exchange.
Exchanges are subject to product availability, and additional charges may apply for differences in price.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may require photographic evidence of the damage or defect to process your claim.
6. Non-Returnable Items
Certain items are non-returnable, including gift cards, downloadable software, and health or personal care items.
Clearance or sale items are also non-returnable and non-refundable.
7. COVID-19 Update
Due to the ongoing COVID-19 pandemic, we have temporarily suspended our return policy for the safety of our employees and customers. We apologize for any inconvenience this may cause and appreciate your understanding during this time. We will continue to monitor the situation and adjust our policies accordingly.
8. Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact our Customer Service team. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for shopping with SamdayGrocery. Your trust and satisfaction are our highest priorities.
